Testimonials
Nicole V.
As a first-time homebuyer, I was a little nervous about the entire mortgage process but working with Brad and Jae from BTB Home Loans made everything smooth, clear, and surprisingly stress-free. From the very beginning, they were incredibly patient, knowledgeable, and responsive. They took the time to explain every step, answered all my (many!) questions, and helped me feel confident in every decision I made. I always knew where I stood in the process, and they never made me feel like just another file on their desk. Brad and Jae truly went above and beyond, even working around my schedule and checking in regularly to keep things moving forward.
Thanks to their expertise and support, I closed on my first home feeling informed, supported, and genuinely cared for. I can’t recommend BTB Home Loans enough—especially for first-time buyers. They made what could have been an overwhelming process feel personal and empowering. Thank you!!
Veronica G.
This was our second time working with Brad Trotter. He is prompt, thorough and most importantly consistent! His ability to make us feel like a priority brought us back but it was his true and genuine character that will keep us a loyal customer. Thank you Brad!
DJ S.
Brad first met me when he had me come into his office and he diligently walked me through my buying options. I’ve never closed on a home quicker than 30 days, Brad has us closed in less than 3 weeks. Incredible service, communication and follow through.
Edwin R.
Brad and his team were amazing. The process was easy and BTB Loans did everything to ensure I had a great home buying experience. Could not ask for better service.
Thank you Brad!
Tomas P.
We had an amazing experience! I highly recommend! From start to finish, everything was great. They made it easy for us. The communication was top notch as well. They were easy to get a hold of and we always had questions or concerns addressed quickly. Brad was able to explain our loan options very well which helped us make the best decision for our goals. With other companies in the past, we’ve felt like we were just another number, but it was the opposite with BTB. They are truly there to help guide you every step of the way to ensure that you not only close on time but also have the best mortgage loan experience.
Jennifer K.
We had an absolutely phenomenal experience working with Brad at BTB Home Loans for both refinancing our home and purchasing a second one. From start to finish, Brad made the entire process seamless, stress-free, and incredibly efficient.
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What truly set BTB apart was the outstanding communication and the personal care we received throughout the journey. They didn’t just treat us like clients—they made us feel like family. Every question we had was answered promptly and thoroughly, and we always felt like a top priority. Brad took the time to break down complex details in a way that made sense, ensuring we felt confident and informed at every stage.
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Beyond the numbers and paperwork, Brad genuinely cared about our goals, our concerns, and our future. Whether it was handling the refinance with ease or navigating the complexities of purchasing a new home, he went above and beyond to advocate for our best interests. It was clear that he wasn’t just doing a job—it was a passion to help families like ours find the best financial solutions.
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If you're looking for a broker who is knowledgeable, reliable, and treats you like more than just a transaction, we cannot recommend BTB Home Loans highly enough. With them by your side, you're not just getting expert service—you’re gaining a trusted partner in your homeownership journey.